I installed the latest version of Firefox, 15.0.1, and every time I start my browser I get a message saying that Norton Confidential does not support this version of Firefox and that I need version 1.5 or later. Driving me crazy to get that message and have to click OK every time. Confused since version 15 is clearly higher than version 1.5. Any ideas how I can fix this?? Thanks in advance.
Thanks for welcoming me to your forum. I am running Mac OS X 10.6.8 and Firefox 15.0.1 Not sure about the version of Norton Confidential since it comes through Comcast but I can find out if needed.
I am running Mac OS X 10.6.8 and Firefox 15.0.1 Not sure about the version of Norton Confidential since it comes through Comcast but I can find out if needed.
Sorry I wasn't specific enough, I also wondered about your Norton software. Do you have just Norton Confidential installed, or you have Norton Internet Security for Mac which has Confidential as a part of it?
You said Comcast, so I'm guessing you may be running an older version of maybe Norton Internet Security for Mac 4.
I am running Norton Confidential 1.4.4(3) and it comes through Comcast. I can disable the phishing part and that may fix my problem (message when opening Firefox) but I am hesitant to do that. Thanks. (Sorry about misspelling Norton in my initial posting).
The catch I believe is that the version of NIS provided by Comcast is 4, unsupported by Symantec at this time as new version 5 has been out for quite some time. As Comcast has not signed a contract with Symantec for for Norton Internet Security 5.0 for Mac, you're stuck with an older version which works with Firefox up to version 14 I believe. Mozilla sends people to Symantec, Symantec says Mozilla didn't do what they said about their old versions of Firefox, etc.
In order for you to use Firefox version 15 and above, you would have to upgrade to the version 5 of your security software. This means as long as you have your subscription active you should be fine.
The catch is NIS for Mac 5 requires Mac OS® X 10.7 and 10.8 as per system requirements. It says it supports (works on) Mac OS X 10.4.11-10.6, but that's based on if running version 4.
Here is all about Norton Internet Security for Mac 5.
The summary of this would be that you would need to upgrade your OS first in order to continue keeping up with all other software that comes after, including having your security suite up to date.
Thanks for all the help. I finally turned off the phishing protection so I'm not getting that message anymore. Am in the process of upgrading to Mountain Lion so perhaps I will be able to turn on the protection after that.